ph565 Terms
& Conditions

In these Terms & Conditions, the following terms carry the meanings assigned to them below, unless context otherwise requires:

• "ph565" or "the Platform" refers to the online gaming platform accessible at ph565.club, operated by the entity holding the applicable PAGCOR license.
• "Player" or "You" refers to any individual who has registered a ph565 account and is using the Platform.
• "Account" refers to the registered user account created by a Player on ph565 in accordance with these Terms.
• "Wallet" refers to the internal ph565 balance associated with a Player's Account, denominated in Philippine Peso (PHP).
• "Real Money Game" refers to any game, bet, or wager placed using funds in a Player's Wallet that may result in monetary winnings or losses.
• "Bonus Funds" refers to non-withdrawable promotional credits granted to a Player's Account subject to wagering requirements.
• "KYC" refers to Know Your Customer identity verification procedures required under Philippine anti-money laundering law (Republic Act No. 9160).
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the statutory regulatory body overseeing ph565's operations.
• "Services" refers collectively to all games, betting markets, payment processing, account management, and support functions offered through ph565.

Use of the ph565 Platform is restricted to individuals who meet all of the following eligibility requirements at the time of registration and throughout the duration of their use of the Services:

• You must be at least 21 years of age, as required under PAGCOR's responsible gaming framework for online gaming platforms operating in the Philippines.
• You must be a natural person — corporate entities, trusts, partnerships, and other non-individual legal persons are not permitted to hold ph565 accounts.
• You must be located in a jurisdiction where participation in online casino games and sports betting is legally permitted. It is your sole responsibility to verify your local laws before registering.
• You must not be a current or former employee, contractor, director, or agent of ph565 or its affiliated entities, or an immediate family member of such a person, unless written permission has been granted by ph565 management.
• You must not have been previously excluded, suspended, or banned from ph565 or from any PAGCOR-regulated gaming platform.
• You must not be registered on any Philippine responsible gaming self-exclusion database.

To access ph565's Real Money Games, you must create an Account. The following conditions apply to all ph565 Accounts:

3.1 One Account Policy

Each eligible Player may hold only one active ph565 Account. ph565 employs technical and manual detection methods — including device fingerprinting, KYC document cross-referencing, shared IP address analysis, and payment method auditing — to identify duplicate accounts. Any secondary or tertiary accounts identified will be closed immediately, and any funds or winnings held in those accounts will be forfeited without recourse.

3.2 Accurate Information

You must provide complete, accurate, and truthful information when registering at ph565. This includes your legal name, date of birth, Philippine mobile number, and valid email address. ph565 is not liable for any failure to deliver account communications (including OTPs and withdrawal notifications) resulting from incorrect or outdated contact details. It is your responsibility to keep your Account information current.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your ph565 login credentials. ph565 will never ask for your password via live chat, email, SMS, or any other communication channel. If you suspect unauthorized access to your Account, you must notify ph565 support immediately and change your password without delay. ph565 cannot be held liable for losses resulting from unauthorized account access caused by your failure to protect your credentials.

3.4 KYC Verification

ph565 is required by PAGCOR and Philippine law to verify the identity of all Players who request withdrawals. KYC verification requires submission of a valid Philippine government-issued identification document (e.g., PhilSys National ID, UMID, Passport, or Driver's License). ph565 may request additional documentation at its discretion. Failure to complete KYC within 30 days of the first withdrawal request will result in the withdrawal being placed on hold until verification is completed.

4.1 Accepted Payment Methods

ph565 accepts deposits and processes withdrawals via the following Philippine payment channels: GCash, PayMaya, BPI Online, BDO Internet Banking, Metrobank Online, and UnionBank Online. Additional payment methods may be introduced or removed by ph565 at any time. The availability of any specific payment method does not constitute a guarantee of its continued availability.

4.2 Minimum and Maximum Limits

The minimum deposit amount at ph565 is ₱100. The minimum withdrawal amount via GCash is ₱100. Maximum deposit and withdrawal limits vary by payment method and Player account tier. Current limits are displayed in the ph565 Cashier section. ph565 reserves the right to revise these limits at any time with or without prior notice.

4.3 Withdrawal Processing

ph565 aims to process GCash withdrawal requests within 15 minutes of submission, subject to KYC completion and internal fraud screening. Bank transfer withdrawals (BPI, BDO, Metrobank, UnionBank) are processed within 1–3 banking business days. Withdrawal timelines may be extended during periods of high volume, public holidays, or when additional verification is required. ph565 is not liable for delays attributable to the Player's financial institution or payment provider.

4.4 Source of Funds

All funds deposited at ph565 must originate from a payment account or bank account registered in your own name. Depositing funds on behalf of another person, or accepting deposits from a third party, is strictly prohibited and constitutes a material breach of these Terms. ph565 complies with AML reporting obligations under Republic Act No. 9160 and will report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by law.

ph565 offers a range of promotional offers to eligible Players. The following general terms apply to all ph565 promotions unless otherwise specified in the individual promotion's terms:

5.1 Wagering Requirements

All Bonus Funds awarded to a ph565 Account are subject to wagering requirements before they may be converted to withdrawable real money balance. Wagering requirements, game contribution rates, minimum odds (for sports betting bonuses), and expiry timelines are specified on each promotion's individual terms page within the ph565 promotions lobby.

5.2 Bonus Eligibility

Bonuses are available to eligible Players only. ph565 reserves the right to exclude any Player from any promotion at its discretion, including Players who have demonstrated systematic exploitation of bonus terms. Use of multiple accounts to claim bonuses constitutes fraud and will result in account termination and forfeiture of all associated funds.

5.3 Maximum Bet Restriction

While any portion of a Player's Wallet balance consists of Bonus Funds subject to active wagering requirements, the maximum bet per round or game is limited to ₱500 or the equivalent, unless a lower limit is specified in the individual promotion's terms. Wagers exceeding the maximum bet restriction while bonus wagering is active may result in the Bonus Funds being voided.

5.4 Expiry

Bonus Funds that are not wagered through within the specified validity period will expire and be removed from the Player's Account automatically. ph565 does not reinstate expired bonus balances except at its own discretion in response to a valid support inquiry.

All games made available on ph565 — including slots, live dealer games, table games, sports betting, bingo, and keno — operate under rules specific to each game type. The following general conditions apply across all ph565 games:

• All Random Number Generator (RNG) games at ph565 use independently audited RNG systems certified to PAGCOR's fairness standards. Game outcomes are unpredictable and cannot be influenced by ph565 or by Players.
• In the event of a technical fault or disconnection during a game round, ph565's game resolution rules — as specified in each game provider's documentation — shall apply. ph565 is not liable for losses caused by third-party internet connectivity failures.
• Return-to-Player (RTP) percentages for all slot games at ph565 are displayed in the game's information panel. Sports betting odds represent ph565's market assessment and are subject to change until a bet is confirmed.
• ph565 reserves the right to void any bet or game result where a technical error, software malfunction, or display error has contributed to an incorrect payout figure being shown to the Player. Affected Players will be notified and any erroneously credited funds will be corrected.
• Sports betting at ph565 is subject to the ph565 Sportsbook Rules, which form part of these Terms & Conditions by reference.

The following activities are strictly prohibited on the ph565 platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, termination, and forfeiture of funds:

• Registering more than one Account, or facilitating Account registration by an ineligible person.
• Providing false or misleading information during registration, KYC, or any other ph565 verification process.
• Using automated bots, scripts, artificial intelligence tools, or other mechanical devices to interact with the Platform or to place bets.
• Exploiting software errors, glitches, or misconfigured game mathematics to extract funds beyond what would be achievable under normal game conditions — commonly referred to as "game exploitation."
• Collusion with other Players, ph565 staff, or third parties to influence game outcomes or circumvent Platform rules.
• Money laundering, or using ph565 to process funds derived from illegal activity, in violation of Republic Act No. 9160 and its amendments.
• Charging back or reversing a GCash, PayMaya, or bank deposit after using the associated funds at ph565.
• Accessing ph565 from a jurisdiction where online gambling is prohibited by local law.
• Engaging in abusive, threatening, or harassing conduct toward ph565 support staff or other Players.

ph565 reserves the right to suspend, restrict, or permanently terminate any Player Account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected or confirmed engagement in prohibited conduct as defined in Section 7.
• Request from PAGCOR, AMLC, or another competent Philippine authority.
• Player self-exclusion request, whether submitted by the Player or processed under PAGCOR's responsible gaming framework.
• Account inactivity for a continuous period of 12 months or more.

Upon termination of an Account for reasons other than Player breach, ph565 will return any available real money balance (net of Bonus Funds) to the Player via their registered withdrawal method, subject to completed KYC and standard withdrawal processing timelines. Accounts terminated for breach of these Terms may have their balances forfeited in whole or in part depending on the nature and severity of the breach.

All content on the ph565 Platform — including but not limited to the ph565 brand name, logo, website design, game interfaces, graphics, text, software code, and promotional materials — is the intellectual property of ph565 or its licensed game providers, and is protected under applicable Philippine and international intellectual property law.

Players are granted a limited, personal, non-exclusive, non-transferable license to access and use the ph565 Platform for personal recreational purposes only. This license does not include the right to copy, reproduce, distribute, publicly display, modify, reverse-engineer, or create derivative works from any ph565 content without express prior written consent from ph565.

Game content — including slot game artwork, live dealer studio footage, and sports data — remains the property of the respective third-party game providers licensed by ph565 and is subject to those providers' own intellectual property rights.

To the maximum extent permitted by applicable Philippine law, ph565 shall not be liable for:

• Any loss of winnings, profit, or anticipated benefit arising from the use of or inability to use the ph565 Platform.
• Any interruption or unavailability of the ph565 Platform caused by technical faults, scheduled maintenance, internet infrastructure failures, or force majeure events.
• Any loss or corruption of Player Account data caused by circumstances beyond ph565's reasonable control.
• The accuracy, completeness, or timeliness of sports data, odds, or statistics displayed on the ph565 sportsbook.
• Any unauthorized access to a Player's Account resulting from the Player's failure to maintain the security of their login credentials.

Nothing in these Terms & Conditions excludes ph565's liability for fraud, willful misconduct, or death or personal injury caused by ph565's negligence, where such exclusion is prohibited by Philippine law.

ph565 collects, processes, and stores Player personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and ph565's Privacy Policy, which is published separately at ph565.club/privacy-policy and incorporated into these Terms by reference.

By registering at ph565, you consent to the collection and processing of your personal data for the purposes described in the Privacy Policy, including KYC verification, fraud prevention, AML monitoring, and marketing communications (where you have opted in).

ph565 shares Player data with PAGCOR and AMLC as required by Philippine law, and with third-party service providers (payment processors, game providers, KYC vendors) under data processing agreements that require those providers to maintain equivalent data protection standards.

ph565 is committed to providing a safe and responsible gaming environment for all Filipino players. In compliance with PAGCOR's responsible gaming framework, ph565 provides the following tools to all registered Players:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases are subject to a 7-day cooling-off period.
• Loss Limits: Cap the amount you may lose in a given period. Adjustable via Account Settings.
• Session Time Reminders: Receive on-screen alerts after a specified session duration has elapsed.
• Self-Exclusion: Voluntarily exclude yourself from ph565 for periods ranging from 24 hours to permanent. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period except via a formal cooling-off review for exclusions longer than 6 months.
• Reality Checks: Periodic in-game reminders displaying net session loss and time elapsed.

Players who believe they have a gambling problem are encouraged to contact the NCMH Crisis Hotline at 1553, or to visit PAGCOR's official responsible gaming resources. ph565 cooperates with recognized Philippine responsible gaming organizations and may refer Players to these resources where concerns are identified.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Civil Code of the Philippines, Presidential Decree No. 1869 (as amended by Republic Act No. 9487), the Data Privacy Act of 2012, and Republic Act No. 9160 (the Anti-Money Laundering Act).

In the event of a dispute arising from your use of ph565, you must first raise the matter with ph565's support team via live chat or email at [email protected]. ph565 aims to resolve all complaints within 10 business days of receipt. If a complaint cannot be resolved internally, you may escalate the matter to PAGCOR through the regulatory body's official complaint mechanism.

You irrevocably submit to the exclusive jurisdiction of the competent courts of the Philippines for the resolution of any dispute that cannot be resolved through the above processes.

ph565 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via email or an in-platform notification at least 7 calendar days before the amended terms take effect, except where changes are required by PAGCOR, Philippine law, or applicable regulation, in which case they may take effect immediately.

Continued use of the ph565 Platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not accept any amendment, you must cease using ph565 and may request account closure and withdrawal of your available balance.

The version of the Terms & Conditions in effect on the date a dispute arises shall govern that dispute, except where the amended Terms expressly state otherwise.

For any questions, concerns, or formal complaints regarding these Terms & Conditions or your ph565 Account, please contact ph565 using the following details:

• Live Chat: Available 24 hours a day, 7 days a week via the ph565 website. Average response time: under 4 minutes.
• Email: [email protected] — Response time: within 4 hours during normal operating periods.

When submitting a complaint, please include your ph565 username, the nature of the dispute, the relevant date(s), and any supporting evidence (screenshots, transaction IDs). ph565 will acknowledge your complaint within 24 hours and provide a resolution or status update within 10 business days.

ph565 maintains a formal complaints log in compliance with PAGCOR requirements. All Player complaints are recorded, tracked, and subject to periodic PAGCOR compliance review.