ph565 Privacy
Policy

ph565 ("we," "us," or "our") operates the online gaming platform accessible at ph565.club and is committed to protecting the privacy and personal information of all registered players and website visitors in the Philippines. We understand that Filipino players trust us with sensitive information — from GCash wallet details to government-issued ID scans — and we take that responsibility seriously.

This Privacy Policy describes how ph565 collects, uses, stores, protects, and discloses personal data in connection with your use of the ph565 platform and its associated services. It applies to all data subjects who interact with ph565, whether as registered players, prospective players who have visited the site without registering, or individuals who have contacted ph565 support.

This Policy is to be read alongside the ph565 Terms & Conditions, which govern your contractual relationship with ph565. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data privacy matter, this Privacy Policy prevails.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, the data controller responsible for your personal information is the entity operating ph565.club under its PAGCOR license, with principal operations based in Metro Manila, Philippines.

ph565 has designated a Data Protection Officer (DPO) in compliance with NPC (National Privacy Commission) requirements. The DPO oversees ph565's data protection practices, ensures compliance with RA 10173, handles data subject requests, and acts as the primary point of contact for the NPC in matters relating to personal data processing.

To contact the ph565 Data Protection Officer, reach our support team at [email protected] with "Data Protection Officer" in the subject line. All DPO-directed inquiries are handled separately from general support tickets and are subject to a dedicated response timeline.

ph565 collects personal data in the following categories, depending on how you interact with the platform:

3.1 Registration Data

When you create a ph565 account, we collect: your full legal name, date of birth, Philippine mobile number, email address, and your chosen username. This is the minimum data required to open a ph565 account.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and Republic Act No. 9160 (the Anti-Money Laundering Act), ph565 collects identity verification data when you first request a withdrawal. This includes: a copy of a valid Philippine government-issued ID (PhilSys National ID, UMID, Passport, or Driver's License), a selfie photograph for liveness verification, and your residential address.

3.3 Financial Data

ph565 collects data necessary to process your deposits and withdrawals. For GCash and PayMaya transactions, we record your registered mobile number and transaction reference numbers. For bank transfers, we record your bank name, account name, and account number. ph565 does not store full card numbers or internet banking passwords.

3.4 Transaction and Gaming Activity Data

ph565 automatically records all account activity, including deposit and withdrawal history, bet records (game type, wager amount, outcome, timestamp), bonus redemption events, and session duration data. This data is used for account management, dispute resolution, responsible gaming monitoring, and PAGCOR compliance reporting.

3.5 Technical and Device Data

When you access ph565, our systems automatically collect: your IP address, device type and operating system, browser type and version, screen resolution, time zone, and session identifiers. This data is used for security monitoring, fraud prevention, and platform performance optimization.

3.6 Communications Data

If you contact ph565 support via live chat, email, or any other channel, the content of those communications — including your support query, attachments, and ph565's responses — is recorded and stored for quality assurance, training, and dispute resolution purposes.

ph565 uses the personal data collected from players for the following specific purposes:

• Account creation and management: To register your ph565 account, authenticate your identity at login, and maintain your account profile, wallet, and transaction history.
• Payment processing: To process GCash, PayMaya, and bank deposits and withdrawals, reconcile transactions, and resolve payment disputes.
• Identity verification (KYC): To verify your identity in compliance with PAGCOR licensing requirements and RA 9160, and to confirm that you meet the 21+ age requirement.
• Fraud prevention and security: To detect and prevent unauthorized access, account takeovers, multi-accounting, payment fraud, and other prohibited conduct described in the ph565 Terms & Conditions.
• Anti-money laundering compliance: To monitor transactions for suspicious activity and to report to the Anti-Money Laundering Council (AMLC) as required by Philippine law.
• Responsible gaming: To monitor gaming patterns that may indicate problematic gambling behavior, apply player-requested limits and self-exclusions, and fulfill ph565's PAGCOR responsible gaming obligations.
• Customer support: To respond to your support queries, resolve disputes, and maintain service quality records.
• Platform improvement: To analyze usage patterns, diagnose technical issues, and improve ph565's games, features, and user experience — using aggregated and anonymized data where possible.
• Marketing communications: To send you promotional offers, bonus notifications, and ph565 news — only if you have opted in to receive such communications. You can opt out at any time.
• Legal and regulatory compliance: To fulfil ph565's obligations under Philippine law, PAGCOR conditions, NPC requirements, and any other applicable regulation.

Under the Data Privacy Act of 2012, ph565 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill the ph565 Terms & Conditions — including account management, payment processing, and game delivery — is necessary for the performance of the contract between you and ph565.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, RA 9160 AML obligations, NPC registration requirements, and other applicable Philippine law is carried out on the basis of legal obligation.
• Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring are carried out on the basis of ph565's legitimate interests, balanced against your interests and rights as a data subject.
• Consent: Marketing communications and optional data processing activities are carried out only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ph565 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

6.1 Payment Processors

To process your GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank transactions, ph565 shares the minimum necessary payment data with those respective financial service providers. Each provider is bound by their own privacy policies and by Philippine financial sector data protection requirements.

6.2 KYC and Identity Verification Providers

ph565 may use accredited third-party KYC verification vendors to process identity document scans and liveness checks. These vendors operate under data processing agreements that require equivalent data protection standards and prohibit independent use of your identity data.

6.3 Game Providers

ph565 integrates games from third-party providers. Your account identifier (not your full personal profile) may be shared with game providers to manage your game sessions and record game results. Game providers are not granted access to your full KYC data, financial records, or contact details.

6.4 Regulatory and Law Enforcement Authorities

ph565 is required to share personal data and transaction records with PAGCOR, AMLC, the National Privacy Commission, and other competent Philippine authorities as required by applicable law, court order, or legitimate regulatory request. ph565 will notify affected players of such disclosures where legally permitted to do so.

6.5 Professional Advisers

ph565 may share personal data with its lawyers, auditors, and compliance consultants on a strictly need-to-know basis and subject to confidentiality obligations.

ph565 uses cookies and similar tracking technologies to operate the platform and improve your experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function — including session authentication, account login state, and security tokens. These cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: Collect aggregated, anonymized data about how players use ph565 — including pages visited, time on site, and error reports — to help ph565 improve its platform. No personally identifiable data is included in these reports.
• Functional Cookies: Remember your preferences — such as language settings, preferred game categories, and deposit method defaults — to personalize your ph565 experience.
• Marketing Cookies: Used only if you have consented to receive personalized ph565 promotions. These may track which ph565 promotional content you have viewed to avoid sending you redundant offers. You can opt out at any time from your Account Settings.

You can manage your cookie preferences through your browser settings. Disabling all cookies may affect the functionality of the ph565 platform, particularly login and session management features.

ph565 retains personal data for the minimum period necessary to fulfill the purposes described in this Policy, or as required by applicable law. The following retention principles apply:

• Active accounts: Account data, transaction records, and KYC documents are retained for the duration of your active ph565 account plus a minimum of 5 years following account closure, as required under RA 9160 AML record-keeping obligations.
• Inactive accounts: Accounts that have been inactive for 12 or more consecutive months will be flagged under ph565's dormant account process. Players will be notified before any account closure. Data associated with a closed dormant account is retained for the legally required minimum period before secure deletion.
• KYC documents: Identity verification documents are retained for a minimum of 5 years from the date of last transaction in the account, in compliance with AMLC record-keeping requirements under the Anti-Money Laundering Act.
• Support records: Live chat transcripts and email correspondence are retained for a maximum of 3 years from the date of the interaction, or longer if related to an open dispute or regulatory inquiry.
• Marketing consent records: Records of your consent (or withdrawal of consent) to receive ph565 marketing are retained for the life of the account plus 3 years, as evidence of consent management.

Following the applicable retention period, personal data is securely deleted or anonymized using industry-standard data destruction procedures.

ph565 implements a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption in transit: All data transmitted between your device and ph565 servers is protected by TLS 1.2 or TLS 1.3 encryption. The ph565 login page and all authenticated areas enforce HTTPS.
• Encryption at rest: Sensitive personal data — including KYC documents, government ID scans, and financial account details — is encrypted at rest using AES-256 encryption in ph565's database infrastructure.
• Access controls: Access to personal data within ph565's systems is restricted to staff with a documented business need. Role-based access controls and multi-factor authentication are enforced for all staff accessing systems containing player data.
• Security monitoring: ph565's systems are subject to continuous security monitoring, intrusion detection, and regular penetration testing by qualified security professionals.
• Incident response: ph565 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to data subjects, ph565 will notify the NPC within 72 hours of awareness as required under NPC Circular 16-03, and will notify affected players without undue delay.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph565. ph565 will respond to all verified data subject requests within 15 business days.

To exercise any of the above rights, contact ph565 at [email protected] with "Data Subject Request" in the subject line. ph565 may require proof of identity before processing a request to protect against unauthorized access to another person's data.

If you are unsatisfied with ph565's response to a data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC's complaint mechanism is available through their official government website.

ph565 is an adult gaming platform restricted to individuals aged 21 and above, as required by PAGCOR's responsible gaming framework. ph565 does not knowingly collect personal data from individuals under the age of 21. All applicants are required to confirm their age at registration, and KYC verification confirms age upon first withdrawal.

If ph565 discovers that personal data has been collected from a person under 21 years of age, that account will be closed immediately, all funds (including winnings) will be forfeited, and any personal data collected will be securely deleted unless retention is required by law. If you believe your child may have registered at ph565 without your knowledge, contact ph565 support immediately at [email protected].

ph565 operates primarily from the Philippines, and the majority of your personal data is stored and processed within Philippine jurisdiction. However, certain service providers used by ph565 — including international game content providers and cloud infrastructure partners — may process personal data outside the Philippines.

Where personal data is transferred outside the Philippines, ph565 ensures that such transfers comply with Section 21 of the Data Privacy Act of 2012 and NPC guidance on cross-border data flows. Specifically, ph565 implements appropriate safeguards including contractual data processing agreements with standard data protection clauses, ensuring that recipient organizations maintain data protection standards equivalent to those required under Philippine law.

ph565 does not transfer KYC identity documents or financial account details to jurisdictions with materially lower data protection standards than the Philippines without implementing compensating controls.

ph565 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR requirements. Material changes to the Policy will be communicated to registered players via email or an in-platform notification at least 7 calendar days before they take effect, except where immediate changes are required by law or regulatory directive.

The effective date at the top of this Policy indicates when the current version came into force. Your continued use of ph565 following a Policy update constitutes your acknowledgment of the revised terms. If any update materially reduces your rights as a data subject, ph565 will request fresh consent where required under the Data Privacy Act of 2012.

Previous versions of this Privacy Policy are available from ph565 upon written request to the Data Protection Officer.

For any questions, concerns, or complaints regarding this Privacy Policy or how ph565 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via ph565.club. Average response time: under 4 minutes. For data subject requests, use the subject line "Data Subject Request."
• Email (Data Protection Officer): [email protected] — use subject line "Privacy Policy / DPO" for privacy-specific inquiries.

ph565 acknowledges all privacy inquiries within 48 hours and provides a substantive response within 15 business days. If your concern relates to a data breach or urgent data security matter, ph565 escalates such reports to the DPO immediately.

If you are not satisfied with ph565's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which handles complaints from Filipino data subjects regarding processing activities of organizations operating in or from the Philippines.